Exchangeknowledge between
workforce generations
“We cannot teach people anything; we can only help them discover it within themselves.”GALILEO GALILEI. PHYSICIST. ASTRONOMER. PHILOSOPHER.
The Challenge
- How can we transfer the critical knowledge of mature employees?
- Who are the single points of knowledge risk in our organisation?
- How can I build a knowledge sharing culture?
Solutions
Exchange is a springboard for the intentional transfer of knowledge between workforce generations.
Online
License the online Exchange eModule to build the strategy, engage the people and implement successful methods of knowledge transfer
Group
Engage Sageco to facilitate Exchange workshops with key knowledge holders and build in-house facilitation capability
Individual
Engage Sageco to coach individual knowledge holders (sages) and in-house facilitators
Client feedback
- Hunter Water - This brought the issues out in the open and set the direction going forward.
- RTA - Helps you make your last year with the RTA count and understand how you can leave a legacy.
- RTA sage - I think this exercise was particularly valuable for the young RTA development managers; they are hungry for inspiration and knowledge to consolidate their careers and to go on their own journey through their career in the RTA. The heuristic knowledge is very important i.e. the telling of the stories of issues and how to solve problems – stimulating the conversations and learnings.
Outcomes
- 69%of knowledge seekers participating in the program planned to or had taken action to transfer knowledge
- 72%of managers planned to or had taken steps to implement a knowledge sharing strategy in their team
- 100%of sages actively participate in the Exchange program and produce valuable content to share with their colleagues